Processing Times + Shipping Policy
We are located in Adelaide, Australia and currently only ship within Australia with both standard and express services available.
SAME DAY PROCESSING is for orders ordred between 6am - 4pm
EXPRESS POST - Next business day guarantee
Australia Post offer a next business day guarantee if you post your item within our Express Post next business day delivery network on a business day (Monday to Friday) and meet the Express Post service conditions. If you place an order with express post on a Thursday after 3pm or Friday, your parcel will not be delivered on the weekend. Express Post is next business day guarantee
If you need your order by a certain date, or for a special occasion, please contact us via the contact us page or socials prior to ordering, and we'll do our best to accommodate your request.
To calculate shipping times for all Australian orders and Standard International shipping, please visit the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please Note:
- Hey Mum and Co is not responsible for delays, damaged or lost mail. Please track your order via the Australia Post website and make contact with the suppliers directly in regards to damaged or lost mail.
- Please ensure your address is correct upon checkout. Please contact us as soon as possible if you wish to change your address. Unfortunately if the item/s have already shipped we will not be able to change the address.
- Postage delivery times are from time of shipment, not when the order has been placed.
- Business days do not include public holidays or weekends.
If you have any questions in regards to shipping and delivery, feel free to contact us by email at hello@heymumandco.com